Returns
Last updated September 2026 · kitchenspread is the direct seller of record for every order.
What we accept
We accept returns only for items that arrive damaged, leaking, opened, past their best-before date, or are not what you ordered.
Damaged, past-date or wrong
Email photographs, or a short video of the fault, to hello@kitchenspread.com within 7 days of delivery and we refund the full amount or send a replacement at no cost, whichever you prefer. You do not need to ship the item back unless we ask.
Why we cannot take back unwanted food
Once food has been delivered we cannot know how it was stored, so it can never safely go to another kitchen. That is why we cannot accept returns because you changed your mind, even for unopened items.
What a full refund means
A full refund is everything you paid us, including the shipping charge.
Refunds go back to the payment method you used, usually within 5 to 10 business days of our confirmation.
Before you buy
Because we cannot take back unwanted food, check the size, ingredients and allergens on the product page first, and always read the label of what arrives. If you are unsure about anything, ask us before ordering and we will help.